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Product Returns

SpaRoom’s Product Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in each product’s instruction manual.

For purchases on or after June 1st, 2016, products with a retail value greater than $20 are under warranty for 1 year from date of purchase. Products with a retail value less than or equal to $20 are under warranty for 6 months.

To qualify for a product warranty claim, the customer is responsible for providing proof of purchase and shipping the product back to SpaRoom®. Once received, we will review the product’s condition and repair or replace it with a comparable product, accordingly.

Under this policy, defects or damage resulting from the following will not be covered:

  • Misuse, accident or improper maintenance
  • Use of synthetic or adulterated essential oil, fragrance oil or perfume/cologne
  • Use of blends containing vegetable oil, massage oils or synthetic carrier oils

*All returns are subject to a warranty claim evaluation; replacements are subject to fees. Customers outside of the U.S. will incur additional shipping fees*

Fill out our Contact Us form and include the following information if you wish to make a warranty claim.

Name*
Mailing Address
Phone Number*
Product Name*
Reason for Claim*
Date of Purchase*
Place of Purchase
*Denotes required field
*Proof of Purchase Available?

Please contact Sparoom Customer Care at 216-831-1900 or by email info@sparoom.com

A customer service representative will be in touch within 48 hours of receiving your returned item.