Thank You. Your Request Has Been Submitted!
We are eager to help you work through any issues you may be experiencing.
We have received your request and a Customer Care Representative will get back to you within 48 hours.
In the meantime, get answers to some of the most commons customer questions below to further assist you in resolving your issue.
If your diffuser is not misting very strongly: There are a few things that can cause this.
Check your water level. If the water is too full, the mist will not come out strongly. We recommend filling the water slightly below the max fill line.
Make sure the unit is sitting on a hard, flat surface. Do not place it on something soft, like a towel that could absorb the ultrasonic vibrations.
Make sure the unit is not sitting directly under an air vent that may be dispersing the mist.
Make sure it is properly plugged in. If it’s plugged in, and neither the lights nor mist will turn on, make sure there is power coming from your source.
A possible cause may be mineral or oil buildup may cause the unit to stop misting. See cleaning directions here.
For further input, please call us at 833-729-4859.
First, try dropping your water level to about a ½" below the max fill line and then turn on. If your diffuser does not resume normal operation, please proceed to Step 1 followed by Step 2.
1.) CLEAN YOUR DIFFUSER
To clean, pour enough distilled white vinegar inside the empty water tank to cover the base of the tank. Let soak for 2-3 days. Rinse with warm water (being sure to avoid getting water into the air vent opening at the top of the tank). Take something soft such as a cotton swab or cotton ball and gently wipe up around the ceramic diffusing disc at the bottom of the tank. Refill with water, making sure the level is noticeably below the max fill indicator to test and see if that fixes the issue.
2.) AIR DRYING METHOD
When adding water, be sure to avoid any water getting into the air vent opening at the top of the water tank. That opening leads directly to the electronics, the unit will not function correctly if they get wet. To be on the safe side, try air drying your unit by removing the top, flipping the base upside-down and letting air dry for at least 48hrs. When you go use again, be mindful of that air vent opening and make sure the water level is noticeably below the max fill indicator when you go to test again.