Refund policy

Our Warranty Policy Covers Any Defect In Materials and Workmanship Under Normal Consumer Usage

sparoom® RETAIL RETURNS

sparoom® products purchased from another third-party retail store or website must be returned to the store at which you made the purchase. If the item purchased falls under the third-party retailers return/exchange policy, we ask that you refer to the original point of sale.

We cannot process refunds for any third-party retail purchases.

sparoom® WEBSITE RETURNS

Products purchased from Sparoom.com are eligible for return up to 90 days after purchase and must be unused & returned with all original pieces and packaging.
We do not accept returns with shipping labels placed directly on product packaging.
Please note, if return requirements are not met, we will not be able to proceed with refund.
Refunds are processed once the return has been received.
All returns are subject to fees depending on state of product & packaging upon receival.
Clearance/Sale products are final sale.

Please email us at info@sparoom.com with any questions or if you would like to start the return process.

sparoom® DIFFUSER WARRANTY POLICY

Sparoom’s® Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in the product’s instruction manual. All Sparoom® Diffusers are covered under the Sparoom® Warranty Policy for 90 days from the date of purchase. We cannot process refunds for any third-party retail purchases.

To qualify for a Sparoom® Warranty Claim, the following conditions must be met:

  • You are required to provide a valid proof of purchase
  • Troubleshooting steps must be completed & confirmed with a Customer Service Representative
  • Cannot have voided warranty resulting from misuse, accident or improper maintenance.

Under this policy, the following is not warranted:

  • Damage resulting from:
    • Forceful handling
    • Dropping
    • Excessive temperatures
    • Use of blends containing vegetable oil, massage oils, or carrier oils
    • Use of alternative power cord
    • Dismantlement of the base
  • Misplace or loss of parts
  • Natural breakdown of materials over extended time and use
  • Malfunctioning of unit from not following the recommended cleaning cycles according to the instruction manual

If a defect should occur within the warranty period as the result of the products intended use according to the care instructions, a replacement will be provided. If product is no longer available, we will issue a store credit for the retail value.

Warranty claims are subject to shipping fees.

Customers inquiring outside of the continental U.S. will be redirected to the original point of sale.