At SpaRoom® we are committed to customer satisfaction. Should you have any questions, our Customer Care Team is available Monday through Friday from 9:00AM to 5:00PM EST to assist you with your needs. Our Customer Care Team can be reached via phone at (216) 831-1900 or via email at firstname.lastname@example.org. During our normal business week, we are dedicated to responding to all customer requests within 24 hours. Should you experience any delays with getting through via phone, please email us at email@example.com. Please note, the response time will vary on weekends and holidays.
SPAROOM® RETAIL RETURNS
If you purchased a SpaRoom® product from another third-party retail store or website, please return it to the store at which you made the purchase. We cannot process refunds for any third-party retail purchases.
SPAROOM® INTERNATIONAL SHIPPING
All shipping costs regarding returns and/or warranty claims for customers living outside the United States become the sole responsibility of the customer. Additional costs from taxes & duties will apply.
SPAROOM® WARRANTY CLAIMS
If you are unable to exchange a defective product at the original place of purchase and if the product is still under warranty, please contact our SpaRoom® Customer Care Team at firstname.lastname@example.org . Please make sure to have the name of the product available and proof of purchase in the form of a receipt.
SPAROOM DIFFUSER WARRANTY POLICY
SpaRoom’s Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in each product’s instruction manual. All SpaRoom® Diffusers are covered under the SpaRoom® Diffuser Warranty Policy for 1 year from the date of purchase.
SpaRoom® is not responsible for return shipping fees or lost returns. Please obtain a tracking number for your records. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
Once received, we will review the product’s condition and repair with appropriate parts or replace it with a comparable product, accordingly. For items that are out of stock or have been discontinued, a replacement of the same monetary value will be issued.
Under this policy, defects or damage resulting from the following will NOT be covered:
- Misuse, accident or improper maintenance to be determined by our Customer Care Team
- Use of synthetic or adulterated essential oil, fragrance oil or perfume/cologne
- Use of blends containing vegetable oil, massage oils or carrier oils
All returns are subject to a Warranty Claim Evaluation; replacements are subject to fees.
Customers living outside of the U.S. will incur additional shipping fees.