SPAROOM® RETAIL RETURNS
If you purchased a SpaRoom® product from another third-party retail store or website, please return it to the store at which you made the purchase. We cannot process refunds for any third-party retail purchases.
SPAROOM® INTERNATIONAL SHIPPING
All shipping costs regarding returns and/or warranty claims for customers living outside the United States become the sole responsibility of the customer. Additional costs from taxes & duties will apply.
SPAROOM® WARRANTY CLAIMS
If you are unable to exchange a defective product at the original place of purchase and if the product is still under warranty, please contact our SpaRoom® Customer Care Team at here. Please make sure to have the name of the product available and proof of purchase in the form of a receipt.
SPAROOM DIFFUSER WARRANTY POLICY
SpaRoom’s Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in each product’s instruction manual. All SpaRoom® Diffusers are covered under the SpaRoom® Diffuser Warranty Policy for 1 year from the date of purchase.
To qualify for a SpaRoom® Diffuser Warranty Claim, the customer is responsible for providing proof of purchase & shipping the product in question, back to SpaRoom®.
SpaRoom® is not responsible for return shipping fees or lost returns. Please obtain a tracking number for your records. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
Once received, we will review the product’s condition and repair with appropriate parts or replace it with a comparable product, accordingly. For items that are out of stock or have been discontinued, a replacement of the same monetary value will be issued.
Under this policy, defects or damage resulting from the following will NOT be covered:
- Misuse, accident or improper maintenance to be determined by our Customer Care Team
- Use of synthetic or adulterated essential oil, fragrance oil or perfume/cologne
- Use of blends containing vegetable oil, massage oils or carrier oils
All returns are subject to a Warranty Claim Evaluation; replacements are subject to fees.
Customers living outside of the U.S. will incur additional shipping fees.